Claims Management workflow can be highly complex depending on the nature of the claim, circumstances and the parties involved.

Such complex processes can only be supported by a specialist system designed specifically for this niche industry.

Efficient FNOL

The quality of a claim case started with an in-depth, yet efficient FNOL wizard that allows the call center to take all the relevant details. It should do so without rigidly dictating the flow of the conversation as often, the person reporting the claim is distressed.
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Features	Benefits
Flexible	Combine a structured wizard with flexibility; ensure all relevant data is captured without frustrating the person reporting the claim
Extensive validation	Ensure that all relevant information is captured to avoid poor data quality
Advanced look-ups where possible	Avoid extensive data entry through typing and unstructured, free format text by look-up tables, click-on-map, postcode- and vehicle lookup, select by picture

Rule-Based, Service-Driven Workflows

Once a claim is activated, the relevant services should be triggered. Which services are relevant, and what processing parameters, is subject to the details of the claim. This requires a sophisticated rules engine that can take all the parameters of a claim into consideration. 

Features	Benefits
Capture business knowledge	Capture the knowledge of your experts in the rules engine. Making it easier for staff to manage complex claims
Highly tailored rules	Set-up highly tailored rules taking into consideration a variety of workflow permutation based on claims context and client
Diary driven	Work from clear diaries; either by team or individual. Ensure all tasks are completed within service level agreements