Advanced Solution Design With The Industry Experts
The quality of a claim case started with an in-depth, yet efficient FNOL wizard that allows the call center to take all the relevant details. It should do so without rigidly dictating the flow of the conversation as often, the person reporting the claim is distressed.
|Flexible||Combine a structured wizard with flexibility; ensure all relevant data is captured without frustrating the person reporting the claim|
|Extensive validation||Ensure that all relevant information is captured to avoid poor data quality|
|Advanced look-ups where possible||Avoid extensive data entry through typing and unstructured, free format text by look-up tables, click-on-map, postcode- and vehicle lookup, select by picture|
Rule-Based, Service-Driven Workflows
Once a claim is activated, the relevant services should be triggered. Which services are relevant, and what processing parameters, is subject to the details of the claim. This requires a sophisticated rules engine that can take all the parameters of a claim into consideration.
|Capture business knowledge||Capture the knowledge of your experts in the rules engine. Making it easier for staff to manage complex claims|
|Highly tailored rules||Set-up highly tailored rules taking into consideration a variety of workflow permutation based on claims context and client|
|Diary driven||Work from clear diaries; either by team or individual. Ensure all tasks are completed within service level agreements|